RESOURCES
Prometa System Outage – Service Restoration Update
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Prometa Fund Services Inc., a third-party provider to the Fundserv platform that serves as a data-exchange and transaction-processing intermediary, has released a new update regarding the cybersecurity incident that impacted their systems beginning on November 26, 2025. This follows the initial notice we shared on November 27, 2025, which outlined the potential impact of the outage on Fundserv-processed distributions and trailer payments. This widespread outage is impacting more than 45 Canadian fund issuers, including Invico Capital Corporation. We are sharing this information to ensure all advisors and clients have access to the most accurate and up-to-date details available.
Subject: Prometa Service Restoration Update – Dec. 2
Dear Valued clients,
We are continuing to make good progress responding to the cybersecurity incident. Please see below for the latest update.
Restoration
I am pleased to say that our core systems, including Fundserv SFTP connection, are now back online. We have restored systems from back-ups, tested them to verify they are working as expected and confirmed they are now fully operational. Practically, this means that:
- As of 11:30 CST, Fundserv has begun sending end-of-day batch order files to Prometa. These files include all trades received by Fundserv on behalf of Prometa members from November 26 through December 1.
- Additional files will be provided to Prometa for all their members again at the end of the day today, accounting for December 2 trades.
- To ensure security is prioritized, Fundserv will only re-establish the below connections to dealers when we advise them to do so, currently they remain closed.
- Live trade feed: currently only accepted at Fundserv, not forwarded to Prometa to validate.
- Non-financial updates: remains closed – Prometa to advise when ready to receive.
- MyServ: Account view for dealer and advisor remains closed
We are currently focusing on working through the backlog of activity to ensure all tasks and outstanding items are addressed in a timely manner. We will work through this as quickly as possible and thank you in advance for your patience while we complete this. We expect to complete this by EOD tomorrow.
We anticipate some minor, residual disruption as we return to our usual ways of working. Please continue to be patient and accept our apologies for any inconvenience.
Investigation
Our investigation, alongside external specialists, is ongoing and our understanding of the incident remains the same. We will continue to keep you informed of relevant updates.
Next steps
We will continue to work on getting back to business as usual. In parallel, our investigation is ongoing and, as mentioned above, we will keep you informed with our progress.
Thank you for your understanding. If you have any questions, please don’t hesitate to let me know.
Kind Regards
Wendy Bailey
Vice President of Operations
Prometa Fund Support Services Inc.